Unified communications and contact center partners across every platform.
Voice, video, messaging, collaboration, contact center, and customer experience platforms. Unravyl works with the full range of UCaaS and CCaaS providers — from major enterprise platforms to specialized solutions — and helps clients evaluate, select, and negotiate the right fit for their environment.
What UCaaS and CCaaS includes.
UCaaS — Unified Communications as a Service:
Cloud voice and video calling
Messaging and team collaboration
Conferencing and meeting platforms
Mobile integration
CRM and business application integrations
SIP trunking as a service
CPaaS — communications platform as a service
CCaaS — Contact Center as a Service:
Inbound and outbound call center platforms
Omnichannel — voice, email, chat, SMS, social
IVR and self-service
Workforce management and optimization
Quality management and call recording
Agent coaching and performance tools
Analytics and reporting
CRM integrations
What Unravyl does in the UCaaS and CCaaS category.
UCaaS and CCaaS decisions are often driven by vendor relationships or legacy platform inertia rather than a structured evaluation of requirements, pricing, and fit. Unravyl facilitates vendor-neutral evaluations — defining requirements, issuing RFPs, evaluating responses, and negotiating contracts — without a financial stake in which platform you choose.
What communications platform reviews usually surface
Communications platforms are bought for one environment and kept as the organization changes around them. Across the UCaaS and CCaaS provider landscape, these are the patterns that most commonly surface in a structured review.
License counts far above active users
Seats provisioned at rollout and never rightsized are the most common finding. License-to-active-user gaps of 20 percent or more are routine in platforms deployed more than a year ago.
Paying for two platforms doing one job
Organizations frequently run two conferencing or calling platforms in parallel — one legacy, one current — because no one ever made the consolidation decision. Both renew independently.
Contact center tiers above actual need
CCaaS platforms are commonly sold at feature tiers the operation never fully uses. Omnichannel, analytics, and workforce management modules that were never rolled out continue billing every month.
Per-seat pricing that never rode market rates down
UCaaS pricing has fallen meaningfully as the market matured. Agreements signed at earlier market pricing and renewed without renegotiation are typically well above what the same provider offers new customers today.
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Not sure which category fits your situation?
Start with a Technology Spend Review. We will map your current environment across all relevant categories and identify where the gaps, waste, and optimization opportunities are before any vendor evaluation begins.